Frequently Asked Questions
When are my new "Cols" visible
Patience is a virtue. It usually takes between 24 and 48 hours before your last climbs are visible in your profile.
Can I suggest new "Cols"
Yes you can, we even made a special page for this 🙂 Go to Col Suggestions.
Why is my time not visible on a climb
There are many things that could have gone wrong,
- The the main reason is that there is no match between the segment we are looking at and your Strava activity, because Strava didn’t find a time of you on that segment, so we can’t either.
- Your status of your activities is private, please ensure that all your activities are public.
- Sometimes Strava removes segments, and if those are the ones we are focussing on the get your climbing time, then we have a problem. We can’t get you any time anymore.