Frequently Asked Questions

When are my new "Cols" visible

Patience is a virtue. It usually takes between 24 and 48 hours before your last climbs are visible in your profile.

Can I suggest new "Cols"

Yes you can, we even made a special page for this 🙂 Go to Col Suggestions.

Why is my time not visible on a climb

There are many things that could have gone wrong,
1. The the main reason is that there is no match between the segment we are looking at and your Strava activity, because Strava didn’t find a time of you on that segment, so we can’t either.
2. Your status of your activities is private, please ensure that all your activities are public.
3. Sometimes Strava removes segments, and if those are the ones we are focussing on the get your climbing time, then we have a problem. We can’t get you any time anymore. 

But here is the good part, you can always manually ‘claim’ your climb. (at the moment only in iOS)